Neetacha Spices

Customer Support Policy

We believe in building strong relationships with our customers, and excellent support is at the heart of our philosophy.

  • Contact Options:
    You can reach us via email, phone, or live chat on our website. All contact details are listed on our “Contact Us” page for easy access.

  • Working Hours:
    Our dedicated support team is available Monday to Saturday, from 9 AM to 6 PM, to assist you with any queries or concerns.

  • Response Time:
    We aim to respond to all inquiries within 24-48 hours. Urgent issues are prioritized to ensure quick resolution.

  • Scope of Support:
    Whether you need help placing an order, tracking a shipment, understanding a product, or resolving an issue, our team is equipped to provide the necessary assistance.

  • Feedback and Suggestions:
    We value your feedback and use it to improve our products and services. If you have suggestions, we encourage you to share them with us—we’re always listening.